Monthly Archives: April 2013

Confessions Of A Tetchy Traveller

If you’re ever tasked with designing an efficient and customer friendly international airport, I have some advice for you. Get on a plane to Sharm el Sheikh in Egypt, examine everything they do in minute detail, assess and analyse all their systems – and then do completely the opposite. You won’t go far wrong. There may be a better way, which I’ll come back to in a moment, but first I want to tell you about something I discovered as I took my seat on the way out there… Continue reading