The Waiterless Restaurant

It’s hard to know where the list of jobs under threat from technology will end. I just read about Chinese restaurant Renrenxiang which  has replaced all of its front of house staff and payment equipment with a smartphone messaging service.

Renrenxiang, in Beijing, is using China’s most popular messaging app WeChat. Visitors begin by launching the app, browsing the menu and placing their order. They then pay for their meal using the messenger service and are given an order number. Their meal is prepared in the kitchen and their number called out over a tannoy system when it’s ready. The customer can then collect their food and seat themselves.

I’m not sure whether anyone is doing anything similar in the UK yet, but it could be worth investigating if you’re in the market. While some waiting staff do a great job, I’m sure we’ve all been to venues where they add little or nothing to the expeience.

www.wechat.com

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